Device not recognized 1. Check if you entered correct serial number 2. Connect your device to PC, MAC or smartphone with the latest GCS version and try again 3. If your device still cannot be recognized, contact us at support@gatee.eu
Device not supported This type of device cannot be upgraded. If this is not the case, contact us at support@gatee.eu .
Upgrade is not available Your device already has ADVANCED firmware edition. EXPERT firmware will be released in Fall 2019.
Upgrading to EXPERT firmware After upgrading your device firmware to an EXPERT edition, you will need to download new version of application GCS 3.0 or higher here.
Country not valid 1. Please check if you have correctly selected the country from which you are trading. 2. You must disable the VPN for correct location determination.